FAQ

What can I expect in my box?

Every month, you will receive a mystery book plus carefully selected gifts for you to open as you solve the mystery.

How much is each box?

Each box is $74.99 plus $12.95 shipping and handling.

When will I be billed?

The credit card you provided when you subscribed will be automatically billed on the 1st of the month that you receive a box.

When will my box arrive?

Boxes will be shipped in batches after the 1st of the month, all boxes should be received by or before the 20th of the month.  All boxes are shipped USPS and should arrive within 7 business days of shipping.

What if I need to cancel my subscription?

We hope you love your box! But if you would like to cancel your subscription, you will need to let us know by the 1st of the month prior to the month you wish to cancel.

Can I return my box?

Unfortunately, our subscription boxes are non-refundable.  If you wish to cancel you will need to let us know BEFORE the 5th of the month prior so you do not get charged.

What if my products are damaged?

If any of your items are damaged, please contact us within 7 days of delivery in order to be eligible for a replacement or credit. Please, email a photo of the damaged item to xxxxx.  Replacement of item is subject to availability.

What if my box is lost?

We are not responsible for boxes lost in transit.  The tracking number provided with your shipping confirmation can be used to contact and place a claim with the carrier.

**Please note, shipping rates vary each month based on the package weight to ensure fair pricing.