Frequently Asked Questions
Frequently Asked Questions
What can I expect in my box?
Every month, you will receive a mystery book plus carefully selected gifts for you to open as you solve the mystery.
How much is each box?
Each box is $74.99 plus $15.00 shipping and handling.
When will I be billed?
The credit card you provided when you subscribed will be automatically billed on the 1st of the month that you receive a box.
When will my box arrive?
Boxes will be shipped in batches after the 1st of the month, all boxes should be received by or before the end of the month. All boxes are shipped USPS and should arrive within 7 business days of shipping. You will receive an email from us when your item ships.
What if I move or want to change my payment information?
You can update your billing and shipping addresses as well as your payment method via your account dashboard. If you wish to update your shirt size, please send us an email.
Refund and Cancellation Policies
What if I need to cancel my subscription?
We hope you love your box! But if you would like to cancel your subscription, you will need to let us know by the 5th of the month prior to the month you wish to cancel. If you cancel and want to renew you will need to rejoin the waitlist.
Can I return my box?
Unfortunately, our subscription boxes are non-refundable. If you wish to cancel you will need to let us know BEFORE the 5th of the month prior so you do not get charged. You can cancel your subscription inside your login area, or by sending us an email via the contact form.
What if my products are damaged?
If any of your items are damaged, please contact us within 7 days of delivery in order to be eligible for a replacement or credit. Please, email photos of the damaged item to customersupport@wildvioletbookandpaper.com. Replacement of item is subject to availability.
What if my box is lost?
We are not responsible for boxes lost in transit. The tracking number provided with your shipping confirmation can be used to contact and place a claim with the carrier.
Privacy Policy
This privacy notice applies solely to information collected by the Wild Violet Book and Paper, LLC website.